Wyld Mesh delivers location aware and relevant content to staff to ensure timely operations, improved safety and an enhanced customer experience for travellers within train stations
Feedback from rail passengers clearly indicates that real-time Passenger Information During Disruptions (PIDD) is essential and a priority for a good customer experience. However, a recent Rail Consumer Report indicated that almost three-quarters of passengers felt that their train operator did not handle delay or cancellation information well.
According to an internal TOG report, 21% of Network Rail complaints related to information provision and that 86% of frontline teams did not receive all of the information they needed to do their job.
Wyld Networks launch a mesh based communication network with the provision of real-time location based curated content for the transportation sector to address the provision of timely information and provision of safety
Wyld mesh networking harnesses the power of peoples’ mobile devices by connecting smartphones directly to other smartphones and IoT devices without the need for cellular 4G/5G or Wi-Fi. Combined with Wyld’s Fusion cloud-streaming platform, a train operator can create infrastructure-lite wireless mesh networks to engage with staff with real-time, location-aware content delivery, messaging and safety notifications. Data simply finds the quickest and easiest route by hopping between phones, powered by a corporate branded mobile app.
The solution is built with both security and privacy as a design principal. All data is fully anonymised and only smartphones with the app installed that are inside the geozones are meshed together. As the smartphone leaves the geozone it is automatically disconnected. Multiple geozones can be created.
Wyld Mesh can integrate with train operating management platforms as well as databases such as Darwin, social media feeds and other sources currently used by train operators to manage timetables and disruption. The Wyld Fusion platform can curate that data and deliver location content and information relevant to individual staff to allow them to provide customer support and improve the travelling experience.
The safety of staff and customers is paramount to the train operating groups and communication is vital for health and safety. A safety check-in feature can be incorporated into an app, and in the event of an incident be broadcast to all staff in that specific location to request feedback and provide information to ensure safety of both staff and customers.
Operational managers have visibility of staff and whether they are connected to the mesh network - within a geozone or specific train station location. The mesh network can also be used as a staff messaging platform to increase vital communications in assisting the efficient operations with the train network.
